Terms and Conditions

Ordering

Orders are submitted via e-mail.

For personalised items, please check that all information both on your original submission & our subsequent correspondence is 100% correct as this is what will be printed. We advise that any images should be at least 300dpi – more if possible. If we do not consider the image submitted suitable for printing onto your selected product, we will inform you of this fact & give you the option to change it. If you still go ahead & place the order, Tees ‘n’ China will not be responsible for the final quality of the printing.

By placing your order, you are confirming you have checked the order & the specifications you have provided are correct. No changes can be made once the product is in production.

Payment

When you are completely satisfied with layout, spelling etc Tees ‘n’ China will invoice you via Paypal.

The invoice will detail product price, any additional set up fees & postage fees.

Only when the invoice has been paid will your goods be despatched.

We will advise of despatch date via e-mail. We aim to fulfil first orders within 14 days – subsequent reorders are fulfilled within 7 days.

Shipping & Delivery

All items are shipped by Royal Mail 2nd Class (your item will usually arrive within 3-5 days). We offer the option to upgrade to Royal Mail 1st Class (which should arrive within 1-2 days) or to Royal Mail next day delivery (should arrive the next day if ordered before 12noon). All items are appropriately packaged and should arrive undamaged.

Returns, Cancellations & Replacements

If you wish to cancel your order you can do so if it has not been produced. However, if it has been produced or is in the process of being produced, then we regret that we cannot cancel your order.

Personalised products cannot be returned unless there is a fault with them. Tees ‘n’ China will have the final judgement on whether this is so & will advise you accordingly.

Printed goods will not be accepted for return under any circumstances unless Tees ‘n’ China admit liability for any errors in writing.

Tees ‘n’ China will not refund on any product that has wrong information or image as, by placing your order, you are agreeing that these are correct (see our ordering policy above). No refunds will be made due to poor print quality.

Please note that the colours may differ slightly from those on your monitor/screen – we will not refund if the colour does not exactly match that displayed.

If we agree that the item may be returned you will be issued with a returns number which must be displayed on the outside of the package. Any returned items must be sent back in their original condition & packaging. Returns postage/carriage is your responsibility unless Tees ‘n’ China agree otherwise.


Privacy Policy

Tees ‘n’ China takes your privacy very seriously so we make sure that your details are kept safely and never sold to third parties

We store the following information in order to process your order & keep you up to date with its progress:

  • Name
  • E-mail address
  • Contact Information
  • Your order details

We do not store credit card/bank details.

All customers placing orders with Tees ‘n’ China must be over 18 years of age

If you are under the age of 18, but at least 13 years of age, you may order products under the supervision of a parent or legal guardian. Children under the age of 13 may not order products from Tees ‘n’ China. We will not knowingly collect or use any personal information from children that we know to be under 13 years of age. If you are between the ages of 13-17, you, your parent or your legal guardian may request that we delete any personal information from our database. This may be done by contacting sales@teesnchina.co.uk.

You may be able to access third party websites directly from Tees ‘n’ China’s website. We cannot control how third parties may use any personal information you disclose to them, so please carefully review the privacy policy of any third party website you visit before disclosing any personal information to them.


Cookies

This web site sets temporary “Session Variable” cookies, essential for the operation of the web site which are used to ‘remember’ user specific information only during the time that a user is using the web site. These cookies are deleted when you close your browser. No personally identifiable information is stored in the cookie at any time. These are a ‘Category 1′ cookie within European legislation.

Google Analytics

This site uses Google Analytics to measure web site performance.

Google Analytics uses cookies to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. These are Category 2 cookies.

For more information on the use of Google cookies visit www.google.com/policies.


What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.

Cookies do lots of different jobs,like letting you navigate between pages efficiently, remembering your preferences, and generally improve your web site experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

You can find more information about cookies by visiting www.allaboutcookies.org or www.youronlinechoices.eu

Cookies are defined in four categories:

  • Category 1: strictly necessary cookies
  • Category 2: performance cookies
  • Category 3: functionality cookies
  • Category 4: targeting cookies or advertising cookies
Category 1 – Strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features. Without these cookies the site cannot function.

Category 2 – Performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to help us to improve how our website is found and works.

By using our website and online services,you agree that we can place these types of cookies on your device.

Category 3 – Functionality cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features.

The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

By using our website and online services, you agree that we can place these types of cookies on your device.

Category 4 – Targeting cookies or advertising cookies.

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Our site does not use this type of cookie.

Other web sites

We do have links to other web sites and sometimes we embed content from other website (e.g. the catalogue on our “Trophies” page). Once you access another site through a link that we have provided or via embedded content, it is the responsibility of that site to provide information as to how they use cookies on the respective site.